Purchase rules
1. GENERAL PROVISIONS
1.1. These terms and conditions (the Terms) are a legally binding document that establishes the mutual rights, obligations, and responsibilities between you (the Buyer) and us, Corcore (hereinafter referred to as the Seller), when you make a purchase of goods from our online store at www.corcorecandles.com (hereinafter referred to as the E-store).
1.2. By accepting these rules and placing an order, you agree to be bound by all the terms and conditions stated herein.
2. CONCLUSION OF PURCHASE-SALE AGREEMENT
2.1. The purchase-sale agreement between the Buyer and the Seller is considered to be concluded when the Buyer, after creating a cart in the store, filling in the order details, selecting the payment method, and reading these rules, clicks the “Buy” button.
2.2. After the conclusion of the purchase-sale agreement, the Seller sends an order confirmation to the email address provided by the Buyer.
2.3. The purchase-sale agreement concluded between the Buyer and the Seller remains valid until its complete fulfillment or termination based on the provisions specified in these rules and the legislation of the Republic of Lithuania.
2.4. Each purchase-sale agreement is registered and stored in the Seller’s email database, in accordance with the terms stated in the Store’s Privacy Policy.
3. RIGHTS AND OBLIGATIONS OF THE BUYER
3.1. The Buyer has the right to make electronic purchases in the store, complying with these rules and the legislation of the Republic of Lithuania.
3.2. If the Buyer is an individual (user), they have the right to withdraw from the purchase-sale contract following the procedure and terms provided in these rules.
3.3. The Buyer has the right to return items of inadequate quality in accordance with the procedure specified in these rules.
3.4. The Buyer has other rights as provided in these rules and the legislation of the Republic of Lithuania.
3.5. The Buyer undertakes to settle with the Seller for the ordered goods and accept them.
3.6. The Buyer must comply with other requirements specified in these rules and the legislation of the Republic of Lithuania.
4. SELLER’S RIGHTS AND OBLIGATIONS
4.1. If the Buyer attempts to harm the email or the proper functioning of the store, the Seller may, without prior notice, restrict, suspend, or terminate their ability to use the email or the store.
4.2. The Seller has the right to temporarily or indefinitely discontinue the activities of the store without separate notice.
4.3. The Seller has other rights as provided in these rules and the legislation of the Republic of Lithuania.
4.4. The Seller undertakes to establish conditions for the Buyer to properly use the electronic services provided by the store.
4.5. The Seller undertakes to organize the delivery of the goods ordered by the Buyer to the address specified by the Buyer.
4.6. If the Seller is unable to deliver the ordered goods to the Buyer due to significant circumstances, the Seller undertakes to offer a similar or analogous product to the Buyer. If the Buyer does not agree to replace the ordered goods with a similar or analogous product, the Seller will refund the Buyer’s payment within 3 working days, provided that the Buyer has made a prepayment.
5. EXECUTION OF THE PURCHASE-SALE AGREEMENT AND DELIVERY OF GOODS
5.1. The goods selected by the Buyer are reserved, and the Seller begins to execute the sales contract from the moment the Seller receives payment for the goods using the payment method chosen by the Buyer, except in cases where the Buyer chooses to pay for the goods at the time of their delivery/collection. In the latter case, the sales contract begins to be executed immediately after its conclusion.
5.2. If the buyer chooses to pay for the goods by bank transfer, he must make the payment within 3 working days from the conclusion of the sales contract. If the Buyer does not make the payment within this timeframe, the Seller has the right to consider that the Buyer has abandoned the sales contract.
5.3. The seller prepares the goods for pick-up or transfers the goods to the delivery service provider within 3 working days of payment, and in cases where the Buyer chooses to pay for the goods at the time of delivery/pick-up, within 3 working days of the conclusion of the sales contract. The Buyer is informed by e-mail and/or SMS that the product is ready for collection/delivery. In certain cases (for example, when the Seller does not have the product ordered by the Buyer in stock), the product preparation period may be longer. In all cases, the Buyer is informed about the estimated time of product preparation in the notification provided by the Seller about the confirmation of the order (Article 2.2 of the Rules).
5.4. The delivery term of the goods depends on the delivery method chosen by the Buyer and the provider of the goods delivery service (carrier/courier). Usually, the delivery of goods takes up to 5 working days from the day of handing over the goods to the delivery service provider. The carrier/courier coordinates the specific delivery time of the product with the Buyer by phone.
5.5. In cases where the Buyer chooses to receive the goods at a post machine/self-service terminal, the Buyer is informed about the delivery of the goods by e-mail and/or SMS message. The Buyer must collect the delivered goods within the deadline specified by the carrier/courier (usually, this deadline is 5-7 days).
5.6. If the Buyer, having paid for the goods and their delivery, does not collect the goods from the post machine/self-service terminal on time or the goods cannot be delivered to the address specified by the Buyer, the delivery service provider or the Seller contacts the Buyer regarding another time and/or method of delivery of the goods. If the Buyer does not pick up the goods again or fails to deliver them again, such goods are returned to the Seller, the sales contract is terminated, and the money paid for the goods is returned to the Buyer after deducting the delivery fee. The money is returned within 7 days by bank transfer to the Buyer’s bank account from which the payment for the goods was made.
5.7. In cases where the Buyer does not collect the goods from the postal machine/self-service terminal on time or the goods cannot be delivered to the address specified by the Buyer, and the Buyer has not made an advance payment for the goods, such goods are returned to the Seller, and the purchase and sale agreement is terminated.
5.8. The Seller is not responsible for the violation of the deadline for the delivery of the goods if the goods are not delivered to the Buyer or the delivery is delayed due to the fault of third parties or circumstances beyond the control of the Buyer.
5.9. After receiving the shipment of goods, the Buyer, together with the carrier/courier, must check whether the condition of the shipment is intact. If the shipment of goods has been damaged, the Buyer must note this in the goods transfer-acceptance document (bill of lading). After receiving the goods and signing the goods transfer-acceptance document (bill of lading) without comments, it is confirmed that the goods shipment was not damaged and properly delivered.
5.10. If the Buyer has chosen to pick up the goods at the Seller’s address, they must pick up the goods within 14 days from the date of notification that the goods are ready for pick-up. If the buyer does not come to pick up the goods within the specified period, the sales contract is terminated. If the Buyer has paid for the goods in advance, the money paid is returned to the Buyer. The money is returned within 7 days by bank transfer to the Buyer’s bank account from which the payment for the goods was made.
5.11. When the Buyer accepts the delivered goods or picks them up at the Seller’s address, the goods delivery service provider or the Seller may require the Buyer to provide a document confirming their identity. If the Buyer refuses to provide an identity document, the Seller or the goods delivery service provider has the right to refuse to hand over the goods to the Buyer.
- Cancellation of the contract and return of goods
6.1. Within 14 days from the day of delivery of the goods, the Buyer – a natural person (consumer) has the right, without giving a reason, to refuse the contract of purchase and sale of goods concluded remotely with the Seller, in compliance with the following conditions:
6.1.1. The Buyer must notify the Seller in writing about the withdrawal of the contract;
6.1.2. After canceling the contract for the sale of goods, the Buyer must deliver the goods they want to return to the Seller no later than within 14 days;
6.1.3. The costs of returning the goods are borne by the Buyer;
6.1.4. The returned item must be in the same condition as it was handed over to the Buyer;
6.1.5. The product to be returned must be undamaged, unused, and maintain its original appearance;
6.1.6. The returned product must be in its original, neat packaging with intact labels;
6.1.7. Pursuant to Article 6.22810, Paragraph 2, Clause 5 of the Civil Code of the Republic of Lithuania, the buyer does not have the right to withdraw from the contract for packaged goods that have been unpacked after delivery and are unsuitable for return due to health or hygiene reasons. This provision also applies to cosmetic products, so the Seller will accept cosmetic products returned by the Buyer only if these products do not have any damage to the packaging and the product’s protective film is not damaged.
6.1.8. When returning the product, it is necessary to present the document of its purchase and fill out a free-form request to return the money paid for the product.
6.2. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions described above were not met during the refusal of the sales contract. If all the above conditions are met, the Seller undertakes to return the money to the Buyer for the purchased goods within 7 days from the day of delivery of the goods to the Seller. The money is returned to the Buyer’s account from which the payment for the goods was made unless the Buyer and the Seller agree otherwise.
6.3. The buyer has the right to return goods of inappropriate quality, subject to the following conditions:
6.3.1. The Buyer has the right to contact the Seller regarding the return of goods of inappropriate quality within the warranty period established by law.
6.3.2. When returning a product of inappropriate quality, it is necessary to present the document of its purchase and submit a free-form request, which must describe the defects in the quality of the product and clearly express the Buyer’s wish (e.g., replace the product with an analogous product of suitable quality or return the money paid for the product).
6.3.3. The costs of returning or exchanging goods of inappropriate quality are borne by the Seller.
6.4. The Seller examines the buyer’s request for the return of goods of inappropriate quality within 5 days of the delivery of the goods. If the request is satisfied (i.e., it is determined that the purchased product does not meet the quality requirements), the Seller undertakes to replace the product of inappropriate quality with a product of suitable quality, reduce the price of the product accordingly, or return the money paid for the products and their delivery within 7 days from the date of examination of the request.
6.5. Having established that the Buyer’s request for the return of a defective product is unfounded (the quality of the product is adequate, or the Buyer applied after the product’s warranty period), the Seller informs the Buyer about this and offers the Buyer to come pick up the product. If the Buyer does not come to collect the goods within 7 days, the Seller has the right to return the goods to the Buyer at his own expense and to demand compensation for the costs of returning the goods.
- Liability
7.1. The buyer is responsible for the correctness of the data provided when ordering the goods. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided to the Seller.
7.2. For the purchase and sale agreement concluded using e-mail in the store, the parties are responsible for the violation in accordance with the procedure established by the legal acts of the Republic of Lithuania.
7.3. The buyer is responsible for the transfer of order and/or registration data to third parties. If third parties use the Buyer’s order and/or data, the Buyer is responsible for the actions performed by the third party.
7.4. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through the Seller’s e-mail addresses or links in the store.
7.5. In the event of damage, the guilty party compensates the other party for the losses incurred.
- Sending information
8.1. The seller sends all notifications to the e-mail address provided in the Buyer’s registration form or specified telephone number.
8.2. The Buyer sends all messages and questions to the address specified in the “Contacts” section of the Seller’s online store.
- Final provisions
All disagreements arising from the implementation of these rules are resolved through negotiations. If an agreement cannot be reached, disagreements are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
