Returning the goods

PURCHASED GOODS ARE EXCHANGED AND RETURNED ACCORDING TO THE MINISTER OF ECONOMY’S ORDER NO. 217, APPROVING RETURN AND EXCHANGE RULES, DATED JUNE 29, 2001:

WITHIN 14 DAYS FROM THE DAY OF DELIVERY OF THE GOODS, THE BUYER – INDIVIDUAL PERSON (USER) HAS THE RIGHT, WITHOUT GIVING A REASON, TO CANCEL THE AGREEMENT FOR THE PURCHASE-SALE OF GOODS CONCLUDED WITH THE SELLER BY REMOTE METHOD, IN ACCORDANCE WITH THESE CONDITIONS:

1.1. THE BUYER MUST NOTIFY THE SELLER IN WRITING AT INFO@CORCORECANDLES.COM ABOUT THE CANCELLATION OF THE CONTRACT.

1.2. IF THE BUYER WISHES TO CANCEL THE AGREEMENT FOR THE PURCHASE-SALE OF GOODS, THE BUYER MUST RETURN THE GOODS TO THE SELLER WITHIN 14 DAYS OF DELIVERY.

1.3. THE COST OF RETURNING THE GOODS IS THE RESPONSIBILITY OF THE BUYER.

1.4. THE ITEM TO BE RETURNED SHOULD BE IN THE SAME CONDITION AS IT WAS DELIVERED TO THE BUYER.

1.5. THE ITEM TO BE RETURNED MUST BE UNDAMAGED, UNUSED, AND MAINTAIN ITS ORIGINAL APPEARANCE.

1.6. THE ITEM TO BE RETURNED MUST BE IN THE ORIGINAL PACKAGING WITH INTACT LABELS.

1.7. ACCORDING TO ARTICLE 6.22810 PART 2, PARAGRAPH 5 OF THE CIVIL CODE OF THE REPUBLIC OF LITHUANIA, THE BUYER DOES NOT HAVE THE RIGHT TO CANCEL THE CONTRACT FOR UNPACKAGED GOODS THAT ARE NOT SUITABLE FOR RETURN DUE TO HEALTH OR HYGIENE REASONS. THIS PROVISION APPLIES TO COSMETIC ITEMS AS WELL. THEREFORE, THE SELLER WILL ONLY ACCEPT THE RETURN OF COSMETIC ITEMS IF THE PACKAGING IS UNDAMAGED AND THE PRODUCT’S PROTECTIVE FILM IS INTACT.

1.8. PROOF OF PURCHASE MUST BE PROVIDED WHEN RETURNING THE PRODUCT, AND THE APPLICATION PROVIDED BY US MUST BE COMPLETED.

1.9. THE ITEM TO BE RETURNED MUST BE SECURELY PACKAGED TO PREVENT DAMAGE DURING SHIPPING. IF THE ITEM IS DAMAGED DURING SHIPPING, WE REGRET TO INFORM YOU THAT WE WILL NOT BE ABLE TO ACCEPT IT. PLEASE SEND THE PRODUCT ONLY BY COURIER TO THE ADDRESS SPECIFIED BY US.

1.10. THE SELLER HAS THE RIGHT TO REFUSE TO ACCEPT GOODS RETURNED BY THE BUYER IF THE CONDITIONS DESCRIBED ABOVE WERE NOT OBSERVED WHEN THE AGREEMENT OF PURCHASE AND SALE WAS CANCELLED. IF ALL THE ABOVE CONDITIONS ARE MET, THE SELLER WILL REFUND THE BUYER FOR THE PURCHASED GOODS WITHIN 7 DAYS FROM THE DAY THE GOODS ARE RECEIVED BY THE SELLER. THE REFUND WILL BE MADE TO THE BUYER’S ACCOUNT FROM WHICH PAYMENT FOR THE GOODS WAS MADE, UNLESS OTHERWISE AGREED UPON BY THE BUYER AND SELLER.

YOU CAN RETURN GOODS OF INADEQUATE QUALITY WITHIN 14 (FOURTEEN) WORKING DAYS FROM THE DAY OF DELIVERY. ALTHOUGH WE STRIVE TO AVOID THIS, IF YOU BELIEVE THAT THE ITEM YOU RECEIVED IS OF INSUFFICIENT QUALITY, “If you receive goods of inadequate quality, you have the right to return them within 14 (fourteen) working days from the day of delivery. Although we strive to avoid this, if you believe that the item you received is of incorrect quality, please email us at info@corcorecandles.com. In such cases, we will gladly exchange the low-quality item for a high-quality replacement or provide a refund, according to your preference.